Privacy Policy

Your privacy is paramount to us, below you can find out what information we collect and details of how we use this information for your benefit. You will find details of ways to contact us or unsubscribe from any newsletters below.

Please do read the following carefully and if you have any concerns or questions about your privacy and information we have do get in touch. Details below.

WHO WE ARE?
Camel Snow is a registered limited company, providing bespoke holidays across the world.

You can contact us at anytime through the following channels; info@camelsnow.com or our mailing address: Rockhaven, Rock Rd, Rock, Cornwall. PL27 6PP or you may call on +44 (0) 208 1232859.

CONTROLLING YOUR PERSONAL DATA?
By using this website, you accept this privacy policy. By providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy statement. You can change your mind at any time and unsubscribe using the links on our newsletters or email us: info@camelsnow.com.

WHEN DO WE SHARE PERSONAL DATA?
We may use this information to provide you with information, products and services that you request from us or that you have asked to receive through communication preferences or newsletter & mailing subscriptions.

This is also relevant for internal use to keep records of all our bookings & auditing purposes. We use email addresses to send newsletters to you about any interesting information. Your information will also be used to enable us to respond to any of your comments and queries, plus notify you about any changes that are relevant in regard to Camel Snow. We will contact you by telephone or email unless you request otherwise.

WHAT INFORMATION DO WE HOLD & WHAT DO WE DO WITH IT?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons; for internal record keeping, to improve our service, to keep you informed of special offers and any other information we feel beneficial to you.

We collect any information provided to us by “you” through the following channels; website, emails, telephone, text, letter, online enquiries & subscribing to our newsletters.

We generally collect the following information; Guest names, Lead party member’s address, email address’s & contact number. It can also include personal details such as age, date of birth, family information & dietary requirements.

This allows us to organise additional services on your behalf. This information we keep to make it easier for you if we require these details again for future travel arrangements. Note: we do not store any financial information relating to you as our client.

USE OF COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We do work with Google Analytics directly with our website to collect data that is relevant to help measure and develop performance on our website. Please find Google’s privacy policy here https://policies.google.com/privacy/update

LINKING TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

HOW TO CONTACT US?
If you would like to contact us in regard to any questions or requests regarding our privacy policy please email at: info@camelsnow.com or our mailing address: Rockhaven, Rock Rd, Rock, Cornwall. PL27 6PP or you may call on +44 (0) 208 1232859.